All shoppe orders have a 7 business day processing time. If your order is a pre-order or a subscription box, this processing time does not apply. If you do not receive a tracking number and shipping confirmation within 7 business days of placing your order, please email us at shop@obsidianmooncrate.com with your order number in the subject. 

If you're an international Coven member, please be patient with shipping, as these go out to UPS in master cartons. The master cartons are scanned in and then sent to their respective countries. Once the boxes clear customs the singular, UPS tracking will start updating. You will not see tracking updates until your box enters or clears customs.